Yene Technology Limited
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Knowledge base
Buyers
About Petro
2
How Does Petro Work?
How To Contact Petro
Signing Up
8
Downloading the Buyer App (iOS)
Downloading the Buyer App (Android)
Use Petro without a Smartphone
Creating a Buyer Account
My Phone or Email is already in Use
View all 8
A Guide to using Petro
9
Placing An Order
Subscribing to a Product
Selecting a Payment Method
Contacting a Seller
Requesting a Specific Seller
View all 9
Order & Delivery
5
My Order Wasn't What I Expected
I Can't Place an Order
Delivery Took Longer Than Expected
Tracking your Order and Delivery
Receiving Your Delivery
Accounts
11
I Forgot my Password
My Password reset link is not working
I Can't Sign in to my Account
I lost access to my phone number and email
Update Personal Information
View all 11
Payments and Pricing
6
Updating a Payment method
Resolving a Failed Payment
Paying with Cash
I have an Unknown Charge
Issue with Cancellation fee
View all 6
Sellers
About Petro
1
How does Petro seller work?
Selling with Petro
5
Becoming a Petro Merchant
How do I update my Base Location?
How to Set Cash On Delivery Purchases
Will I be Charged if I Cancel a Buyer's Order?
Rejecting an Order
Using Petro Seller app
2
I'm not receiving SMS, Emails or Push Notifications
My Merchant App crashed
Order Issues
4
Buyer gave a wrong location
Client did not receive Delivery code
I have a complaint about Buyer's behaviour
I want to call my Buyer about an Order
Accounts
6
I forgot my password
I cannot log in to my Seller Account
Update my Account Details
How to access and update my Station's Details
How to change my bank account details
View all 6
Earnings & Payments
3
Buyer did not pay or paid less
Checking Earnings
How are delivery prices calculated?
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