Yene Technology Limited

About Petro 2

• How Does Petro Work?
• How To Contact Petro

Signing Up 8

• Downloading the Buyer App (iOS)
• Downloading the Buyer App (Android)
• Use Petro without a Smartphone
• Creating a Buyer Account
• My Phone or Email is already in Use

View all 8

A Guide to using Petro 9

• Placing An Order
• Subscribing to a Product
• Selecting a Payment Method
• Contacting a Seller
• Requesting a Specific Seller

View all 9

Order & Delivery 5

• My Order Wasn't What I Expected
• I Can't Place an Order
• Delivery Took Longer Than Expected
• Tracking your Order and Delivery
• Receiving Your Delivery

Accounts 11

• I Forgot my Password
• My Password reset link is not working
• I Can't Sign in to my Account
• I lost access to my phone number and email
• Update Personal Information

View all 11

Payments and Pricing 6

• Updating a Payment method
• Resolving a Failed Payment
• Paying with Cash
• I have an Unknown Charge
• Issue with Cancellation fee

View all 6

About Petro 1

• How does Petro seller work?

Selling with Petro 5

• Becoming a Petro Merchant
• How do I update my Base Location?
• How to Set Cash On Delivery Purchases
• Will I be Charged if I Cancel a Buyer's Order?
• Rejecting an Order

Using Petro Seller app 2

• I'm not receiving SMS, Emails or Push Notifications
• My Merchant App crashed

Order Issues 4

• Buyer gave a wrong location
• Client did not receive Delivery code
• I have a complaint about Buyer's behaviour
• I want to call my Buyer about an Order

Accounts 6

• I forgot my password
• I cannot log in to my Seller Account
• Update my Account Details
• How to access and update my Station's Details
• How to change my bank account details

View all 6

Earnings & Payments 3

• Buyer did not pay or paid less
• Checking Earnings
• How are delivery prices calculated?