Accounts
If you forget your password, please click on “Forgot Password” on the app login screen. You'll need to enter the email address or mobile number associ...
Fri, 3 Sep, 2021 at 8:01 AM
Once you've requested a link to reset your password, you should receive an email within a few minutes. The email contains the reset password link....
Fri, 3 Sep, 2021 at 8:06 AM
We apologize for the inconvenience! If you can't sign in to your account because you forgot your password, review “I forgot my password”. If you...
Fri, 3 Sep, 2021 at 8:09 AM
If you can't sign in to an existing account because you no longer have access to the phone number or email address, try logging in through the Petro web...
Fri, 3 Sep, 2021 at 8:10 AM
To update your name, phone number, or password for your Petro buyer account: 1. Open the app menu and tap "Settings" 2. Tap the bar that display...
Fri, 3 Sep, 2021 at 8:10 AM
If you aren't receiving order receipts in your mailbox from Petro, check your spam or junk folders. Make sure to mark emails from Petro as "not ju...
Fri, 3 Sep, 2021 at 8:11 AM
ISSUES RECEIVING SMS MESSAGES If you're experiencing issues receiving SMS messages during sign up, please ensure that: - You're in an area with goo...
Fri, 3 Sep, 2021 at 8:13 AM
In order to update your phone number, ensure that you’re logged into your Petro Buyer app; 1. Open the Petro Buyer app and tap the "Settings” icon i...
Fri, 3 Sep, 2021 at 8:13 AM
You can delete your account from the Petro app if you do not want to continue with the account anymore. To delete your account, follow these simple ste...
Fri, 3 Sep, 2021 at 8:16 AM
We block accounts if we believe the account activities violates our Terms of Service. We recommend that you carefully review our Terms of Service to learn m...
Fri, 3 Sep, 2021 at 8:21 AM