Order & Delivery

My Order Wasn't What I Expected
THE WRONG PRODUCT WAS DELIVERED TO ME   Merchants or sellers are encouraged to deliver the exact products the customer orders and double-check to ensure t...
Fri, 3 Sep, 2021 at 7:13 AM
I Can't Place an Order
There can be several reasons for which you’ll be unable to place an order. Below are some common issues and how to resolve them. Declined Payment  Issu...
Fri, 3 Sep, 2021 at 11:52 AM
Delivery Took Longer Than Expected
We are sorry if it took too long to get your order delivered with Petro! The estimated time of arrival depends on the available routes to your delivery loca...
Fri, 3 Sep, 2021 at 7:50 AM
Tracking your Order and Delivery
It’s easy to track your order from the moment the seller accepts your order until it arrives at your delivery location. To check your order status; ...
Fri, 3 Sep, 2021 at 7:52 AM
Receiving Your Delivery
To make sure you get your delivery as scheduled, we recommend—   Turning on notifications for the Petro buyer app. Keeping an eye out for text messag...
Fri, 3 Sep, 2021 at 7:53 AM