Card verification fee or cancellation fee can be mistaken for an unknown charge. 

However, if you don’t recognize the charge, please contact us via our in-app support service or an email bearing the following information: 

  • A PDF bank statement where the charges are visible (a screenshot will not suffice; please ask your bank to provide a PDF statement)

  • First six and last four digits of the card that was charged

  • Card's expiry date.

Before you contact us, please confirm with your family members or friends that they haven’t been ordering any products recently and haven’t been using your card details.