Card verification fee or cancellation fee can be mistaken for an unknown charge.
However, if you don’t recognize the charge, please contact us via our in-app support service or an email bearing the following information:
A PDF bank statement where the charges are visible (a screenshot will not suffice; please ask your bank to provide a PDF statement)
First six and last four digits of the card that was charged
Card's expiry date.
Before you contact us, please confirm with your family members or friends that they haven’t been ordering any products recently and haven’t been using your card details.
