Accounts

I Forgot my Password
If you forget your password, please click on “Forgot Password” on the app login screen. You'll need to enter the email address or mobile number associ...
Fri, 3 Sep, 2021 at 8:01 AM
My Password reset link is not working
Once you've requested a link to reset your password, you should receive an email within a few minutes. The email contains the reset password link....
Fri, 3 Sep, 2021 at 8:06 AM
I Can't Sign in to my Account
We apologize for the inconvenience! If you can't sign in to your account because you forgot your password, review “I forgot my password”. If you...
Fri, 3 Sep, 2021 at 8:09 AM
I lost access to my phone number and email
If you can't sign in to an existing account because you no longer have access to the phone number or email address, try logging in through the Petro web...
Fri, 3 Sep, 2021 at 8:10 AM
Update Personal Information
To update your name,  phone number, or password for your Petro buyer account: 1. Open the app menu and tap "Settings" 2. Tap the bar that display...
Fri, 3 Sep, 2021 at 8:10 AM
I'm not receiving Receipts or Emails
If you aren't receiving order receipts in your mailbox from Petro, check your spam or junk folders. Make sure to mark emails from Petro as "not ju...
Fri, 3 Sep, 2021 at 8:11 AM
I'm not receiving SMS and Push notifications
ISSUES RECEIVING SMS MESSAGES If you're experiencing issues receiving SMS messages during sign up, please ensure that: - You're in an area with goo...
Fri, 3 Sep, 2021 at 8:13 AM
I can't update my Phone number
In order to update your phone number, ensure that you’re logged into your Petro Buyer app; 1. Open the Petro  Buyer app and tap the "Settings” icon i...
Fri, 3 Sep, 2021 at 8:13 AM
Delete my Petro Account
You can delete your account from the Petro app if you do not want to continue with the account anymore. To delete your account, follow these simple ste...
Fri, 3 Sep, 2021 at 8:16 AM
About Blocked Accounts
We block accounts if we believe the account activities violates our Terms of Service. We recommend that you carefully review our Terms of Service to learn m...
Fri, 3 Sep, 2021 at 8:21 AM